Shipping policy

At Lumillen, we aim to provide a smooth and convenient shopping experience from checkout to delivery.

Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Shipping

Available shipping methods, shipping costs, and estimated delivery information are displayed during checkout based on your delivery destination.

Delivery times may vary due to carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our control.

Tracking

Where tracking is available, tracking information may be provided after your order has been handed over to the shipping carrier.

Delivery Address

Please make sure your shipping information is complete and accurate before completing your purchase. Incorrect or incomplete address details may cause delivery difficulties or delays.

Delayed or Missing Orders

If your order appears significantly delayed or you believe it may be missing, please contact us with your order details so we can assist you.

Damaged Orders

If your order arrives damaged, please contact us promptly and provide photographs of the packaging and affected product where possible. We'll review the issue and determine the appropriate solution.